Last modified 25 February 2020
The data controller responsible for this website is Fireplaces and Heating Ltd, who can be contacted at Unit 7, Marlborough Works, Archway Road, Luton, LU3 2QZ
Lawful basis for processing
The GDPR requires us to implement appropriate technical measures to protect data. We verify the identity of any individual who requests access to data before granting access.
We collect customer data during the confirmation process for the work we will do for you and the forms you fill out on our website. The data included will be your address and contact data plus data referring to your current installation and your future installation.
This data is stored in our secure accounts package with XERO, in our secure system to record and manage call-outs and servicing, concurrent with warranty requirements and industry safety guidelines.
This data is only used to contact customers at anniversaries to remind them of the need to have their installation serviced. Customer data is not shared or sold or passed on in anyway to third parties other than where highlighted below.
Lawful basis for processing: Legal Obligation / Public Interest / Vital interests
Why? To allow us to complete certification under UK law and help maintain warranty requirements and maintain safe installations to protect inhabitants where installations have taken place.
We also disclose data with industry governing bodies, namely Gas Safe and HETAS, to certify your installation as required by UK law.
We may also share your contact data and installation information with the relevant manufacturer in the processing of your warranty, as required to do so, to complete the installation.
Cookies are small pieces of text that are stored by your browser. Each cookie has a name and is associated with a particular site. When your browser sends a request to a site (for example, to download a page, image, or video), the computer that responds (known as a server) may tell your browser to set one or more cookies. When your browser makes further requests to the same site it sends the cookies back to the server. This allows the server to remember you as you browse the site, and provide features such as shopping baskets or password-protected areas.
Data collected by third parties on our behalf
Lawful basis for processing: Pursuance of our legitimate interests
Why? To allow us to analyse how visitors interaction with our site in order to improve our site and our services