As preparation for our engineers to install your gas fire  or wood burner or central heating boiler, our head engineer will always carry out a survey. Nit only to check the technical considerations for your installation but also to make sure that you what you would like installed is going to do the job you want it to do.

We try to get out to you within the week, but sometimes that is not possible and you need answers more quickly. So let us help by carrying out a remote survey which we can do, if you can share some information and images via email, often the same day.

Remote surveys carried out by our HETAS and Gas Safe Registered engineers without the need for a visit.

For almost 35 years our Gas Safe and HETAS engineers have been helping our customers install the perfect heating appliance for their home.

Now you can contact us and our HETAS and Gas Safe Registered engineers will carry out remote surveys for your chosen installation, without the need to visit your home.

A virtual surveyvirtual survey for fire installations

This will enable our engineers to make a recommendation based on the information that you send to us and their many years of experience.

It’s very easy.

  1. Take some photos of your current installation – both inside and out
  2. Send them to us at with a brief description of what you would like – maybe send some photos of that too or reference one of the many stove brochures or gas fire brochures we have to download here at
  3. One of our certified engineers will reply with some recommendations, a timescale for the job and a price*.

If we need anymore information we will contact you by return.

*Virtual surveys are not meant to be an alternative to a full survey and in most cases we will need to come and visit your home before we can give you an exact price. But they can be useful to give you an indicative price based on the available information, allowing you to make the decision as to whether to go further with the project or explore alternatives.


It is still with us, so if anyone in your house is at risk or just would rather visitors use standard distancing procedures please let us know.

Please note, when your visit is required our engineers are happy to follow your instructions including:

  1. keep his distance from anybody in the house and avoid physical contact.
  2. wash his hands before and after arrival with hand sanitiser.
  3. cover his mouth to cough or sneeze with a tissue, then dispose of the tissue and wash his hands.
  4. wear a facemask.
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